Refund and Returns Policy

1. Overview

MAXORA LIQUIDATION specializes in the sale of liquidation pallets, bulk merchandise, overstock inventory, shelf pulls, and customer returns. Due to the nature of liquidation inventory, all sales are subject to the terms outlined below.

By placing an order with MAXORA LIQUIDATION, you agree to this Refund & Returns Policy.

2. All Sales Final – Liquidation Inventory

Because we sell liquidation, overstock, shelf-pull, and customer-return merchandise:

  • All pallet and bulk inventory sales are final.

  • Items may be sold as untested, customer returns, shelf pulls, refurbished, or mixed condition unless otherwise stated.

  • Product manifests are provided for reference only and may vary slightly in quantity or condition.

We do not guarantee manufacturer warranties unless explicitly stated in writing.

3. Damaged or Incorrect Orders

We will review claims under the following conditions:

If you receive:

  • A pallet materially different from the order confirmation

  • Inventory significantly damaged during transit

  • An incorrect shipment

You must:

  1. Notify us within 48 hours of delivery

  2. Provide clear photos and/or video evidence of:

    • The pallet upon arrival

    • The shipping label

    • The damaged or incorrect items

  3. Keep all original packaging

Failure to notify us within 48 hours voids eligibility for review.

4. Approved Claims

If a claim is approved after internal review, MAXORA LIQUIDATION may, at its sole discretion:

  • Issue a partial refund

  • Offer store credit

  • Replace missing items (if available)

Refunds are not guaranteed and are evaluated on a case-by-case basis.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened pallets

  • Customer remorse purchases

  • Unsold inventory

  • Items sold “AS-IS”

  • Clearance or final-sale merchandise

  • Bulk lots purchased at discounted negotiated pricing

6. Order Cancellations

Orders may be canceled only if:

  • The order has not yet been processed or shipped.

Once an order is processed, prepared, or shipped, it cannot be canceled.

Approved cancellations may be subject to a restocking fee of up to 15% to cover handling and administrative costs.

7. Shipping Policy

  • Shipping costs are non-refundable.

  • Customers are responsible for providing accurate delivery information.

  • MAXORA LIQUIDATION is not responsible for delays caused by carriers, weather, or third-party logistics providers.

Risk of loss transfers to the buyer once the shipment is handed to the carrier.

8. Chargebacks & Payment Disputes

We encourage customers to contact us directly to resolve any concerns before filing a dispute.

Filing fraudulent chargebacks for delivered merchandise may result in:

  • Legal action

  • Collection procedures

  • Blacklisting from future purchases

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